Contact Milo support
Email [email protected] and we’ll aim to respond within two business days. Please include the Milo version, your iPhone model and iOS version, what you expected, what happened, and any steps that reproduce the issue.
Please do not email passwords, payment-card details, complete health records, Strava credentials, or other sensitive information.
Common questions
Why is a run missing from my insights?
Check that Apple Health or Strava is connected, then sync again from Milo’s Today screen. Insights use the runs currently available to Milo.
Why doesn’t my rotation score have enough data?
The score needs at least two active shoes and runs assigned to those shoes. Runs without a shoe assignment still count toward total mileage but not rotation balance.
Is foam health an injury prediction?
No. Foam health is a mileage-based wear estimate, not medical or safety advice. Always consider comfort, visible wear, and changes in how a shoe feels.
Why is a shoe marked as resting?
Different foam types may benefit from recovery time after a run. Milo’s resting status is a performance and longevity suggestion, not a lockout.
Can I use Milo without an account?
Yes. Milo’s core shoe and run features work without an account. Account features, connected services, purchases, and notifications are optional.
Privacy and account deletion
Read the Milo Privacy Policy for details. If you create an optional Milo account, you can delete it from Milo’s account settings. You can also email [email protected] with a privacy request.